Leading and Loaded Questions: the art of influence
Leading Questions
Were you pushed or were you led?
Have you ever agreed to something and, in retrospect, wished you
hadn’t? You may have found yourself agreeing to pick someone up
from the airport, or go out on a evening when you were tired and
wanted to stay home, for example. Usually, this is marked by
someone else saying something to you like, “Why did you say we
would go, for goodness sake” or “why on earth did you agree to do
that!”
Skilled interrogators, such as
detectives, lawyers and, yes, therapists, use questions that are
deliberately designed to make others think in a certain way. Leading
questions either include the answer, point the listener in the right
direction of what the questioner is looking for, or include some form
of carrot or stick to send them to the 'right' answer.
It is important at all times to
recognize them and only use them when there is a deliberate purpose
for doing so. So, “You’re not going to eat that are you, I
thought you were on a diet?” for example, may mark the demise of a
beautiful relationship!
Wheels within wheels:
questions which are
considered leading questions can be categorised further. Leading
questions can use the assumption
principle, for example by moving the subject out of the sentence:
"So, how much will house prices go up
next year?"
“It’s a good idea to sell now before
prices plummet, isn’t it?”
“Isn’t it awful how lazy some people can
be?”
“How delicious is this cheesecake?”
“Out of all the delicious desserts out
there, isn’t cheesecake the absolutely best thing ever?”
This last example assumes that
you think all desserts are delicious and begs confirmation that
cheesecake surpasses them all. You will notice with them all that
there is an assumption proposed, such as house prices increasing or
decreasing (depending on whether someone was trying to encourage you
to hold onto your property or sell your house right now), or that
people that are not as busy as the questioner, ought to be
categorised as lazy and you should think it awful too! You may in
fact hate cheesecake, but what is the harm in agreeing to its
deliciousness when you witness your friend tucking into a plateful of
their favourite dessert? The final question in this section takes
it further, by intimating that eating desserts, cheesecake
particularly, is better than anything that exists on the planet.
You can also create leading
questions by using the association
principle around things you said previously and which are still
in the mind of the person being questioned. For example:
"I really hate this government!!...What
are your thoughts?”
“Drink drivers really make my blood
boil... You drive don’t you, what do you think?”
You can also put something else
of significant leadership within the question (note the coercion in
this statement):
"What do you think about Fred Bloggs?
Many people are opposed to him, by the way."
“What do you think about psychics? Many
people say it’s a load of baloney by the way”
“Who did you vote for in the last
election? You didn’t vote for that load of losers did you?”
You could alternatively add
desirable carrots in the statement:
"Would you prefer to live in America or
in England, where the crime rate is very low."
“Would you prefer to come to see me this
week or wait until next month, when the price will increase?”
“Would you like to take it with you now,
or pay for postage for delivery to your house next week?”
Note how the crime rate in
America is not mentioned, but the link of low crime with England will
still make it more desirable. The second example in this set
encourage the client to book their appointment for this week,
indicating that it will be cheaper to do so than waiting until the
next. This third one similarly influences the customer to buy now to
save on postage charges.
Asking questions that lead the
other person to think of consequences or implications of current or
past events links the past with the future in a chain of
cause-and-effect.
"If you vote for that party, then what
do you think will happen to taxes? What happened last time they were
in power?"
“If you eat that cheesecake now, what do
you think will happen when you go on the scales on Sunday?”
“Do you think it’s a good idea for you
to drive home tonight as you have had a drink?”
“Remember what happened last time you went
out without your umbrella, don’t you think you should take it with
you now?”
“You might be okay right now, but you know
what smoking does to your lungs over the years, don’t you?
Getting the idea now? Oh, is
that me influencing you, by the way, intimating that you SHOULD have
understood the idea now?! All of these in this set above imply that
there will be a certain consequence, backed up by the questioner’s
evidence (which may or may not be correct) to your making a certain
decision.
Ask for agreement
Direct leading questions is where
there are closed
questions that clearly ask for agreement, making it almost
obligatory for the other person to say 'yes' than 'no'. Watch out
for these ones, especially when a skilled salesperson asks you two
preceding questions which you happily agree to as they are somewhat
innocuous, then slipping in a third that you almost unconsciously
agree to merely because of repetition. For example, “You like to
save money, right?” “Yes.” “And wouldn’t you like to have
more money to spend on things that you like, rather than household
bills?” “Yes.” “Then, I am sure you would agree to switch
over your electricity supply to our cheaper option wouldn’t you?”
"Do you agree that we need to save the
whales?"
“You are better off now though, aren’t
you?”
“Surely you want to be losing the weight
before you get any older, don’t you?”
“Don’t you wish you had more money?”
“Everyone is happier when the sun shines,
aren’t they?”
“Don’t you want this last piece of
cheesecake?”
Loaded
Questions
A loaded
question implies some fact that has not been previously established.
In answering this kind of question (with its negative implication),
one is put in a dilemma. One is pushed to confirm their stance.
Examples:
“What do you think is going to happen if
you carry on this way?”
“Do you still drink too much?”
“Are you still putting on weight?”
“Are you still unable to stop smoking?”
“When are you going to get yourself a real
job?”
“Do you still like eating all that cake?”
“How much longer are you going to put up
with being treated like a fool?”
“Don’t you regret the pain you’ve
caused?”
“How can you sleep at night after what
you’ve done?”
“How much weight shall you have to put on
before you finally diet?”
“Would you like to eat that piece of
cheesecake, or give it to me because you said you were on a diet?”
“When are you going to face up to your
responsibilities?”
“Before you upset somebody else, are you
going to do something about your temper?”
“Didn’t you realize how much debt you’d
be in before you bought this?”
“Don’t you care about the cost to the
environment when you waste all that fuel?”
Note, regarding therapy, the
idea behind this kind of questioning is to establish your client’s
position. If they acknowledge or agree with the negative
consequences of your loaded question then they are ready for change,
however, if they defend or justify their position against your loaded
question they are not ready for change and you would not be advised
to continue with therapy unless you could metaquestion the client
around.
Summary
Now that you know how helpful
this article has been, you will be leaving a positive comment below
won’t you? Beware of questions bearing loads and listen carefully
to what you are asked, listening even more carefully to your own
answer! Have fun.
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